FAQs
Frequently Asked Questions
What types of care services do you offer for luxury watches?
A: We provide a full range of services including professional cleaning, movement servicing, water resistance testing, battery replacement, polishing, and complete restorations—performed by certified watchmaker
How do I send my watch in for service?
A: Simply book your service online, and we’ll send you a pre-insured, secure shipping kit. Follow the instructions to package your watch and send it to us with confidence.
How long does the service take?
A: Most standard services are completed within 10–14 business days from the time we receive your watch. For complex repairs or restorations, we’ll provide a detailed timeline after assessment.
Are your services authorized or certified by watch brands?
A: While we are not affiliated with specific brands, our watchmakers are highly trained professionals who use only authentic parts and industry-best practices to maintain and restore luxury watches.
Will I be updated during the service process?
A: Yes! You can track the status of your watch through your personal dashboard. We also send updates at every key stage of the process.